Yes, the service is thorough, precise, and clear. All my questions and inquiries were answered friendly and efficient. They know they’re product and are prepared to do that little bit extra for customer satisfaction. They made sure my doll came as close to my specifications, as I desired. As for my new doll, she’s a cutey! 🙂 I’m pleased as punch. 🙂 It’s my second doll from this site and they make a fine product. And once again a big shout out to the seller for her excellent customer service.